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customer satisfaction score

Customer Satisfaction Score. Is That Really Important?

Customer satisfaction score is a loyalty metric used by businesses to measure a customer’s satisfaction with a particular intention. It is an important measurement for great customer experience. But the biggest criticism of CSAT is that happy customers don’t result in revenue growth automatically. This means having satisfied customers doesn’t always ensure steady revenue generation. …

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GDPR consent form

What is GDPR Consent Form? 8 Best Practices for GDPR Compliance

The gradual expansion of the internet has opened doors to many possibilities, including some adverse ones. With the internet being more accessible to everyone, ensuring data protection is becoming increasingly difficult. The general people are now prone to security threats more than ever. In the European Union alone, over two-thirds of the population have voiced …

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